Our mission is to be our customer’s partner of choice by providing outstanding customer service and collaborative working. We are committed to customer satisfaction and as such value all customer feedback including complaints, which we deal with promptly and seriously. This process helps us to deliver our objectives of continual improvement in order to create an ‘outstanding customer experience’.
We hope that all your experiences of Loony Printz products and services will be outstanding however should you ever have reason to complain, please contact us by any means, in order that we may put matters right for you.
Customer Feedback process
Contact us – tell us what went wrong
Please raise the issue or feedback direct with the member of staff with whom you are currently dealing. This will enable them to try and resolve the matter as soon as possible. If however they are unable to resolve the matter, or need to escalate the issue to more senior staff, they can do so promptly and agree a further plan of action with you.
Escalate the Issue – help us improve our process
If you are unsatisfied with our response to your feedback or are still experiencing an issue you have to the option to convey the situation to the appropriate department manager for further consideration.
Formalise the Feedback –help us understand better how to help you
If after following the above process you feel that we still haven’t resolved the issue to your satisfaction please contact our Support Services Co-ordinator (QA) who will acknowledge your issue and carry out an investigation into the matter.
Please either email or write to:
Loony Printz takes all issues which result in a negative customer experience seriously. If you choose to get in touch following an incident then we will aim to act immediately upon receiving any feedback. Formal receipt of your feedback will be sent within 3 working days and you will be regularly updated as the matter is progressed.